Política de envío

SHIPPING POLICY

Last Updated: August 11, 2026

At ASCPEAK, we work with third-party manufacturing and fulfillment partners to prepare and ship orders to customers worldwide. Depending on the product and destination, your order may be manufactured, packaged, and shipped directly from one of our fulfillment facilities.

1. Order Processing

Orders are typically processed after payment has been successfully received.

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. Processing times may vary during peak periods or if an item is temporarily unavailable.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Estimated Delivery Times

Most orders arrive within 1 to 2 weeks from the day the order is placed. Delivery times vary depending on the destination, shipping method, carrier, customs processing, and other factors.

Any delivery timeframe displayed on our website or provided at checkout is an estimated timeframe and is not guaranteed.

Delays may occur due to:

Customs processing
Shipping carrier delays
Weather or natural events
Holidays and peak shopping periods
Incorrect or incomplete shipping information
High order volumes
Circumstances outside ASCPEAK's reasonable control

3. International Shipping

ASCPEAK ships to customers in multiple countries.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges.

Customs policies vary by country, and ASCPEAK cannot guarantee that an order will not be subject to additional charges.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, contact us as soon as possible at:

playgera12@gmail.com

Once an order has been shipped, we may be unable to change the delivery address.

If an order is returned to the fulfillment facility because of an incorrect address, additional shipping costs may apply to resend the package.

5. Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take some time to update after the package has been shipped.

ASCPEAK is not responsible for delays in tracking updates caused by shipping carriers.

6. Lost, Stolen, or Missing Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate your package, contact us at:

playgera12@gmail.com

We will review the shipment information and assist where possible.

7. Damaged Packages

If your order arrives visibly damaged, please take photographs of the packaging and the product and contact us as soon as possible at:

playgera12@gmail.com

Include your order number and supporting photographs or video so we can review the issue.

8. Fulfillment Partners

ASCPEAK may use third-party manufacturers, fulfillment centers, and shipping providers to produce, package, process, and deliver orders.

Your personal information may be shared with these service providers when necessary to fulfill and deliver your order, in accordance with our Privacy Policy.