Política de reembolso

We want you wearing something you actually like. If a strap isn't right, you have 30 days.

Return window

You may request a return within 30 days of delivery. Items must be unworn and in their original condition and packaging.

How to start a return

Email us at playgera12@gmail.com, or use our Contact page, with your order number and the reason for the return. We'll reply with instructions and the return address. Please don't ship anything back before contacting us — returns received without prior authorization can't be processed.

Return shipping

Return shipping is paid by the customer, except when an item arrives damaged, defective, or is not the item you ordered. In those cases we cover the return and send a replacement or a full refund at no cost to you.

WHOOP model compatibility

WHOOP 4.0 and WHOOP 5.0 bands are not interchangeable — the two generations use different connectors. Please confirm your device generation before ordering. If we ship the wrong model, that is our error and we cover it. If you order the wrong model, standard return terms apply.

Damaged, defective or incorrect items

Inspect your order when it arrives. Contact us within 7 days of delivery with photos and we will make it right — replacement or full refund, your choice.

Items we cannot accept

For hygiene reasons we cannot accept returns on items that have been worn. Gift cards are non-returnable.

Refunds

Once we receive and inspect your return, we will email you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it to your account.